Terms and Conditions
Terms & Conditions
By placing an order with us — whether on our website, WhatsApp, Instagram, or anywhere else — you are agreeing to these terms in full. Please take a few minutes to read them. These terms apply to all orders regardless of the channel through which they are placed.
How Your Order Works
When you place an order with us, the following happens: you order and pay via our website, WhatsApp, Instagram, or any other channel; we place the order on a third-party platform of our choosing using our own account on your behalf; and the platform then packs and ships directly to your recipient. We are purely the coordination layer. We are not the seller, manufacturer, restaurant, or courier. Our job is to take your order, place it on the appropriate platform, and keep you informed along the way.
The Sender and the Recipient
Every order involves two people — the Sender (you, the person paying) and the Recipient (the person receiving the gift). Our agreement is with you, the Sender, only.
As the Sender, you confirm that you have permission to send a gift to the recipient at the address you provide. It is your responsibility to make sure the recipient is available and able to receive the delivery. If they are not home, refuse delivery, or the address is inaccessible, any re-delivery costs are yours to cover. If a delivery is returned and you do not respond to us within 14 days, the order may be closed without a refund. All order updates and tracking will be sent to your contact details unless you tell us otherwise.
Age Requirement
You must be 18 or older to place an order. If an order includes age-restricted products such as alcohol, you are confirming that both you and the recipient are of legal age to purchase and receive them. If we have reason to believe either party is underage, we will cancel the order and issue a full refund.
Orders via WhatsApp, Instagram, and Social Media
A significant number of our customers order through WhatsApp and Instagram, and that is entirely acceptable. These same terms apply regardless of where you place your order. A chat conversation plus a confirmed payment constitutes a binding order under these terms.
Prices quoted in chat are estimates and not fixed commitments. Platform prices can change before we place the order, and we will always inform you if there is a difference before proceeding. Your order is only confirmed once we send you written confirmation — payment alone does not mean the order has been placed. Please retain your proof of payment. We are not responsible for money sent to account details we did not provide directly in that specific conversation.
Pricing and Payment
The price we quote you covers everything — the product cost on the source platform, shipping, our coordination fee, and any applicable logistics costs. We do not itemise these separately. Prices are quoted in Nigerian Naira. Any applicable taxes are included in the price we quote you unless we state otherwise.
We accept card payments via Paystack on our website, bank transfer (NGN), and any other method we confirm in writing at the time of your order. For international orders, the final price reflects the exchange rate at the time we place the order, not when you paid us. If the platform price changes before we place your order, we will contact you and give you the option to top up or receive a full refund. We do not place your order until payment is received and confirmed.
Order Confirmation Timing
After you pay, we will acknowledge your order within 2 business hours during working hours. Orders received outside working hours are picked up the next business day. We typically place your order on the source platform within 24 hours of confirming your payment. If you have not heard from us within 24 hours of paying, please contact us at support@menacgifts.com or on WhatsApp before assuming your order has been placed.
Product Availability
We source from third-party platforms, so stock levels and availability are in their hands, not ours. Accepting your order does not guarantee the item is in stock when we go to place it. If something becomes unavailable, we will contact you and offer an alternative or a full refund. Product images and descriptions come from the source platform — minor differences in colour, size, or appearance are possible and are not grounds for a refund. If the exact item is not available, we may substitute it with something of equal or greater value, but we will always inform you first.
Multi-Item and Bundle Orders
If your order has multiple items, they may come from different platforms and arrive at different times — this is normal. If one item in your bundle is unavailable, we will offer a substitute, a partial refund for that item, or a full refund if you would prefer to cancel everything. One unavailable item does not automatically cancel or refund your whole order. Items may arrive separately and we are not liable for any impact caused by staggered delivery.
Food Orders and Allergies
When you order food through us, we place it on a third-party food delivery platform. We have no involvement in how the food is prepared, cooked, packed, or handled.
Food orders cannot be cancelled once placed — restaurants begin preparing immediately. If you need to cancel, tell us before we confirm the order is placed. We do not offer refunds on food once it has been delivered, unless it is clearly unfit for consumption and the platform supports the claim. If you have concerns about ingredients, ask us before ordering and we will check what information the platform has available — but this is not a substitute for the rule above, and we will not place an order on your behalf where you have indicated the recipient has an allergy, sensitivity, or dietary restriction.
Personalisation and Customer-Uploaded Content
Some orders allow you to personalise a gift with a name, message, or photo that you upload or send to us — for example, on a cake, mug, card, or printed item. The following applies to anything you upload or submit for this purpose:
- Accuracy is your responsibility. We print or pass on names, messages, and text exactly as you provide them, character for character. We do not proofread, spell-check, or correct your submission unless you specifically ask us to review it before ordering. Errors in spelling, names, or wording that you submitted are not grounds for a refund or reprint.
- You confirm you have the right to use the photo or content. By uploading or sending us a photo or other content, you confirm that you own it or have the recipient's and/or owner's permission to use it, and that it does not infringe anyone's copyright or other rights.
- Image quality is not guaranteed. The final printed or applied result depends on the photo's resolution, format, and the source platform's or seller's printing process. We are not liable for a blurry, pixelated, or poorly cropped result caused by a low-quality image you provided.
- Content must be appropriate. We reserve the right to refuse to use any uploaded name, message, or photo that we consider offensive, unlawful, or otherwise inappropriate, without liability to you.
- We are not liable for the platform's handling of your upload. Once we pass your uploaded content to the source platform or seller for personalisation, any error in how it is applied, printed, or reproduced is subject to that platform's own policies, in the same way as other product issues described elsewhere in these terms.
If personalisation is important to you, please double-check your spelling and upload the clearest photo available before submitting your order, as changes may not be possible once the order has been placed.
What We Will Not Order
We reserve the right to refuse any order. We will not place orders for anything illegal to buy, own, or import in Nigeria or the recipient's location; counterfeit or fake branded goods; items under export or import embargo; age-restricted products intended for someone underage; or anything we believe is intended to cause harm or facilitate illegal activity. If we discover after payment that an order falls into one of these categories, we will cancel it and issue a full refund.
Delivery and Tracking
Once we place your order, delivery is handled entirely by the source platform and their courier. Timelines we provide are estimates from the platform and not guarantees from us. We will share tracking information with you as soon as it is available to us. International orders typically take 7 to 30 business days depending on the seller's location, shipping method, and customs. Food and perishable orders follow the platform's own delivery window and courier availability in the recipient's country.
We are not liable for delays, losses, or damages caused by the platform, courier, or customs. We are not liable if a delivery misses a birthday, anniversary, or any other occasion due to platform-side delays. If you provide a wrong or incomplete address, any re-delivery costs are yours to cover.
Surprise and Scheduled Deliveries
We will do our best to keep a surprise gift a surprise, but we cannot control automated notifications that the platform or courier sends directly to the recipient, such as tracking texts or delivery alerts. We are not liable if the surprise is revealed by a platform notification or a courier call. For scheduled deliveries, we will place the order in time, but the actual arrival date depends on the platform and courier. Please let us know it is a surprise at the time of ordering so we can take every reasonable step available to us.
Cancellations
Your order is confirmed once we send you written confirmation — not just when you pay. You may cancel within 2 hours of your payment being confirmed, as long as we have not yet placed the order. Once we have placed your order on the source platform, we cannot cancel it. Food orders cannot be cancelled after placement. We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors, unavailability, or suspected fraud. If we cancel, you will receive a full refund within 5 to 10 business days.
Returns and Refunds
Because we do not handle the products ourselves, refunds depend on what the source platform decides. We will always raise a dispute on your behalf and push for the best outcome, but we cannot guarantee what the platform will approve. When a platform approves a refund, the money comes back to us first since we placed the order. We then transfer it to you within 5 to 10 business days of receiving it. We cannot pay you before the platform releases the funds.
We consider refunds for items that arrive damaged, defective, significantly wrong, or not delivered at all. Please send us photo or video evidence within 48 hours of delivery. If the platform rejects the dispute, we are not obligated to refund you from our own funds — the issue is with the platform's seller, not with us. No refunds are available for food, perishables, or consumables once delivered, or for change-of-mind cancellations once the order has been placed. Our coordination fee is non-refundable once your order has been placed on the source platform, regardless of what happens with the product.
Nothing in these terms removes any rights you may have under the Federal Competition and Consumer Protection Act (FCCPA) 2018 or any other applicable Nigerian law.
Return Logistics
If a physical return of goods is required — for example, in the case of a wrong item — the return process is governed by the source platform's own returns policy. We will guide you through their process and liaise with the platform on your behalf, but we do not handle, collect, or receive returned physical goods ourselves. Any return shipping costs required by the platform are the responsibility of the customer unless the error was ours or the platform's.
Payment Disputes and Chargebacks
If you have a problem with a payment or order, please contact us first at support@menacgifts.com. We will work to resolve it quickly and there is no need to go to your bank straight away. Raising a chargeback or bank reversal on a valid, confirmed order without first giving us a reasonable opportunity to resolve it is a breach of these terms. Anyone found to have made a bad-faith chargeback may be permanently refused service and referred for legal or debt recovery action. We keep full records of all orders and payment confirmations, and these will be used to contest any unjustified chargeback.
Order Records
In any dispute about what was ordered or agreed, our records are the definitive version — including chat logs, payment confirmations, and platform receipts. Please review your order confirmation carefully. If there is an error, notify us within 1 hour of receiving confirmation so we can correct it before placing the order. Errors in an order that were present in your original request and confirmed in writing before payment are not grounds for a refund.
Gift Messages and Packaging
We will include your gift message where the platform or seller supports it, but not every seller offers this and we cannot guarantee it for every order. Please let us know before ordering if a gift message is important to you. Packaging is set entirely by the seller — we do not repackage or add wrapping, as we never touch the physical goods. If you need gift wrapping, ask us before ordering so we can check whether the seller offers it. Extra charges may apply. Packaging that does not meet your expectations is not grounds for a refund.
Customer Conduct
We treat every customer with respect and ask the same in return. We reserve the right to refuse service to anyone who is abusive, threatening, or harassing toward our team on any channel; places fake or spam orders with no intention to pay; or attempts to defraud us through false claims, bad-faith chargebacks, or fake payment evidence. In serious cases, we will take legal action.
Repeated Delivery Failures
If a first delivery attempt fails, we will work with the platform to arrange a redelivery at your cost. If that also fails, we will contact you with options: a final attempt, redirection to another address, or closing the order. If you do not respond within 5 business days, the order will be closed and no refund will be issued. For food and perishables, no redelivery is possible after a failed first attempt and the order is considered complete.
Age-Restricted Products and Young Recipients
If your order includes alcohol, tobacco, or any age-restricted item, you are confirming that the recipient is of legal age to receive it in their country. If a courier refuses delivery because the recipient cannot prove their age, this is treated as a failed delivery and no refund will be issued pending the outcome of a return. If you provided false confirmation of the recipient's age, all liability rests with you.
Customs and Import Duties
For international orders, the destination country may charge import duties, taxes, or customs fees on arrival. These are not included in our pricing unless we state otherwise. Any customs fees are the responsibility of the customer or recipient. We will provide documentation to assist with customs clearance where we can. It is your responsibility to confirm the item is legal to import into the recipient's country before placing the order. We are not responsible for packages delayed or seized by customs authorities.
Your Data and Privacy
We collect your name, contact details, and payment reference solely to fulfil your order. We do not sell or share your data with third parties for marketing purposes. By providing a recipient's details, you confirm that sharing their address for delivery purposes is clearly in their interest. Recipient details are shared with the source platform and courier strictly to complete delivery. WhatsApp and social media conversations may be retained for order verification and dispute resolution. For full details, please read our Privacy Policy.
Our Liability to You
Because we are an intermediary and do not handle the products ourselves, there are limits to what we can be held responsible for. We are not liable for allergic reactions, illness, or injury from products ordered through us; missed occasions, emotional distress, or loss of enjoyment due to delivery delays; delays, losses, or damage caused by the platform, courier, or customs; product quality issues or inaccurate descriptions from the source platform; a platform rejecting a refund or dispute request; events outside our control including platform outages, account restrictions, or force majeure; or delivery failures caused by wrong or incomplete address information provided by you.
If we are found liable for something, the maximum we owe you is our coordination fee only — not the full order value, since the product cost goes directly to the source platform. Nothing in these terms removes any rights you may have under the Federal Competition and Consumer Protection Act (FCCPA) 2018 or any other applicable Nigerian law.
If Something Goes Wrong
We encourage you to contact us before taking any other action. Here is how we handle issues: first, email us at support@menacgifts.com with your order details and a description of the problem — we will respond within 2 business days. If the issue involves a product or delivery, we will escalate it to the source platform on your behalf; platform resolution typically takes 3 to 15 business days. We aim to have all issues resolved within 14 business days of your first contact with us. Please exhaust these steps before considering any legal action.
Governing Law and Jurisdiction
These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute that cannot be resolved informally through the process described above shall be subject to the exclusive jurisdiction of the Nigerian courts. Where specific statutory rights apply to you under Nigerian consumer protection law, nothing in these terms limits or overrides those rights.
General Provisions
Severability. If any provision of these terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible. The remaining provisions of these terms will continue in full force and effect.
Entire agreement. These terms, together with any specific written commitments we make to you in the course of placing your order, constitute the entire agreement between you and MenacGifts for each order. Where we have made a specific written commitment to you during your order — for example, a confirmed price or a delivery window we have guaranteed in writing — that commitment stands alongside these terms.
Intellectual property. All content on our website belongs to MenacGifts. Please do not copy or use it without our permission. Product images belong to their respective sellers.
Platform availability. We use our own accounts on third-party platforms. If an account is ever suspended or restricted, we will notify you and offer alternatives or a full refund.
Force majeure. We are not liable for failures caused by events outside our reasonable control, including natural disasters, government restrictions, platform outages, strikes, or similar circumstances.
Changes to these terms. We may update these terms at any time. Changes take effect immediately on our website. Continued use of our service after a change means you accept the updated terms.
